Terms & Conditions

YOUR USE OF THIS WEBSITE IS GOVERNED BY THESE TERMS & CONDITIONS

Please read carefully. If you do not accept or agree with any of the terms of use expressed here, please do not use this web site. These terms and conditions, along with our privacy policy, governs Alliance Limousine Service Inc. relationship with you regarding this website. By using this web site and or any of our services you expressly agree your acceptance to these terms of use in its entirely.

This website contains material and/or content wich is licensed to or owned by us. This material includes, but is not limited to, the layout, design, look, graphics and appearance. Reproduction of said material is prohibited other than regarding copyright notice, which comprises part of these terms and conditions.

Unauthorized use of this website may result in a claim for damages and/or be a criminal offense.

Periodically this website may include links to other websites. These links are provided only for your convenience in order to offer additional information. These links do not signify that Alliance Limousine Service Inc. endorses these website(s). We shall have no responsibility regarding the content of the linked website(s).

Your use of this website as well as any dispute that may arise out of said use of this website is subject to the laws of the United States of America.


Reservations:

Reservations can be booked at any time 24/7. We recommend to our clients to reserve at least 18 hours in advance. Less than 18 hours notice is subject to availability. Please call us at 877-368-3342 for short notice reservations, however we can not guarantee you availability on short time notice.


Dispatch:

Early morning trips with a pickup time before 9:00AM is dispatched by 9:00PM the preceding day. All other trips are dispatched 2 hours prior to pickup time.


Cancellations:

Cancellations can be made via email with up to 24 hours before the scheduled pick up time or 2 hours by calling customer service at 908-935-9299. If you cancel the reservation 2 hours or less before the scheduled pick up time or flight arrival time or before the chauffeur are dispatched for early morning trip you will be charged full fare, including 20% gratuity.


Waiting Time:

A 15 minute grace period is allowed on pick ups other than at airports. After the grace period, waiting time will be charged hourly in quarter hour increments. A 30 minute for domestic or 45 minutes for international grace period is allowed following the reported flight arrival time.


No Shows:

A no show fee equal to trip cost plus 20% gratuity and any applicable waiting time will be charged when the passenger fails to show at the designated location. In order to avoid unnecessary aggravation, clients should not leave designated locations without notifying us first.


Travel Time:

When applicable, generally assessed from where the limo pick up and drop off points are located. It is calculated based on the travel time posted on Google or Yahoo maps. Any hourly wait & return trip is subject to travel time and if the pickup location is over 1/2 hour away from base.


Surcharges:

A $35.00 holiday surcharge for all trips occurring on: Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day. A $15.00 early morning surcharge for service scheduled between the hours of 12:00AM and 6:00AM.


Extra Stop Charges:

Passenger requested stop(s) during a point to point reservation will be charged $20.00 per stop for a maximum of 15 minutes waiting anything over 15 minutes will revert to respective vehicle hourly rate.


Other Charges:

The following additional charges will be itemized on the customer's billing statement when applicable: 20% gratuity, 5% fuel surcharge, airport meet & greet, applicable taxes, tolls, airport fees, parking and Cell phone usage